- admin@setranslations.uk
The strict terms governing all services supplied by SE Translations. Please read carefully before placing any order.
1.Definitions
2.Acceptance of Terms
3.Orders and Formation of Contract
4.Pricing and Payment
5.Client Responsibilities
6.No Warranty
7.Professional Negligence Disclaimer
8.Limitation of Liability
9.Indemnity
10.Delivery and Deadlines
11.Revisions and Complaints
12.Confidentiality
13.Intellectual Property
14.Non-Solicitation and Non-Circumvention
15.Force Majeure
16.Termination
17.Privacy and Data Protection
18.Governing Law and Jurisdiction
19.Severability
20.Entire Agreement
21.Consumer Rights
22.Legal Review Recommendation
These Terms and Conditions contain exclusions and limitations of liability. Clients are advised to read them carefully before placing any order.
These Terms and Conditions (“Terms”) govern all services supplied by SE Translations (“SE”, “we”, “us”, or “our”) to any client (“Client”, “you”, or “your”). By requesting, accessing, or using any service provided by SE Translations, the Client agrees to be legally bound by these Terms.
“SE Translations” or “SE” means SE Translations and its owners, employees, agents, subcontractors, freelancers, interpreters, translators, consultants, and affiliates.
“Client” means any individual, business, company, organisation, or representative requesting or receiving services from SE.
“Services” means all services supplied by SE, including but not limited to translation, interpretation, localisation, transcription, subtitling, proofreading, editing, desktop publishing, certification, consultancy, AI-assisted linguistic services, and related work.
“Materials” means all source files, documents, recordings, images, instructions, terminology, glossaries, or other content supplied by the Client.
“Deliverables” means all translated, interpreted, edited, transcribed, localised, certified, or otherwise completed work produced by SE.
“Contract” means any agreement, quotation acceptance, purchase order, written confirmation, or instruction by the Client for SE to perform Services.
2.1 Any instruction to commence work, written or verbal acceptance of a quotation, payment of an invoice, submission of Materials, or continued use of SE’s Services constitutes full acceptance of these Terms.
2.2 These Terms supersede all prior agreements, understandings, representations, negotiations, or communications unless expressly agreed in writing by an authorised director of SE.
2.3 Any terms proposed by the Client are expressly rejected unless accepted in writing by SE.
3.1 A Contract is formed only when SE confirms acceptance of the Client’s order in writing.
3.2 SE reserves the absolute right to reject, refuse, suspend, or cancel any order at its sole discretion without explanation.
3.3 Quotations are based solely on the information and Materials supplied by the Client. Any change to scope, format, timing, terminology, complexity, language pair, file condition, or technical requirements may result in revised pricing and deadlines.
3.4 SE may subcontract all or part of the Services without notice to the Client.
4.1 Unless otherwise agreed in writing, all invoices are payable in full before work commences.
4.2 Where credit terms are granted, payment must be received within 7 calendar days from the invoice date.
4.3 Late payments shall accrue:
4.4 The Client shall not withhold, deduct, offset, or dispute payment for any reason.
4.5 All Services performed are chargeable, including partially completed work, cancelled work, consultation time, revisions, project management, terminology work, formatting, and file handling.
4.6 The Client remains fully liable for payment even where a third party is invoiced.
5.1 The Client warrants that:
5.2 The Client is solely responsible for:
5.3 SE accepts no responsibility for consequences arising from the Client’s use, misuse, reliance upon, distribution of, or failure to verify any Deliverables.
6.1 All Services are provided strictly on an “as is” and “as available” basis.
6.2 SE makes no warranty, representation, undertaking, or guarantee of any kind, express or implied, including but not limited to:
6.3 Translation and interpretation are inherently subjective linguistic processes. Different linguists may reasonably produce different wording, phrasing, terminology, or interpretation.
6.4 SE does not warrant that Deliverables will be error-free.
7.1 SE is a language services provider only and does not provide legal, medical, accounting, engineering, financial, regulatory, immigration, compliance, or other professional advice.
7.2 The Client acknowledges and agrees that:
7.3 The Client assumes all risks associated with the use of Deliverables.
7.4 The Client agrees that any reliance upon the Deliverables is entirely at the Client’s own risk.
8.1 Nothing in these Terms excludes liability which cannot legally be excluded under English law.
8.2 Subject to Clause 8.1, SE shall not be liable for:
8.3 SE’s total aggregate liability arising from or connected with any Contract, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, shall be strictly limited to the lesser of:
8.4 SE shall not be liable for:
8.5 Any claim against SE must:
8.6 Failure to notify SE within the above period constitutes an irrevocable waiver of all claims.
9.1 The Client shall fully indemnify, defend, and hold harmless SE and its directors, employees, subcontractors, translators, interpreters, and agents against any and all claims, proceedings, liabilities, damages, fines, penalties, losses, legal costs, and expenses arising directly or indirectly from:
10.1 Delivery dates are estimates only and are not guaranteed.
10.2 Time shall not be of the essence.
10.3 SE shall not be liable for any delay regardless of cause.
10.4 Delays do not entitle the Client to cancel, reject, withhold payment, or claim compensation.
10.5 Delivery shall be deemed completed upon transmission to the Client’s nominated email address or delivery platform.
11.1 The Client must inspect Deliverables immediately upon receipt.
11.2 Any complaint must:
11.3 SE’s sole obligation shall be, at its discretion:
11.4 The Client agrees that these remedies are exclusive.
11.5 Stylistic preferences, terminology choices, or subjective disagreement do not constitute defects.
12.1 SE shall take reasonable steps to maintain confidentiality of Client Materials.
12.2 The Client acknowledges that:
12.3 SE shall not be liable for unauthorised access, cyber incidents, interception, hacking, or data breaches except where required by non-excludable law.
13.1 Intellectual property in Deliverables transfers only upon full payment.
13.2 Until full payment is received, all Deliverables remain the exclusive property of SE.
13.3 SE may retain copies of Materials and Deliverables for record-keeping, quality assurance, training, legal compliance, and backup purposes unless otherwise agreed in writing.
14.1 The Client shall not directly or indirectly solicit, engage, employ, contract, or attempt to contact any SE employee, translator, interpreter, subcontractor, or supplier introduced through SE for a period of 3 years.
14.2 In the event of breach, the Client shall immediately pay liquidated damages equal to:
15.1 SE shall not be liable for failure or delay caused by events beyond its reasonable control including:
16.1 SE may terminate or suspend Services immediately at any time without liability.
16.2 Upon termination, all accrued fees become immediately payable.
16.3 Cancellation by the Client after work has commenced shall not reduce payment obligations.
17.1 SE may process personal data for:
17.2 The Client consents to such processing.
17.3 The Client warrants it has lawful authority to transfer any personal data supplied to SE.
18.1 These Terms shall be governed exclusively by the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction.
18.3 The Client irrevocably waives any objection to jurisdiction, venue, or forum.
19.1 If any provision is found unenforceable, the remaining provisions shall remain fully valid and enforceable.
20.1 These Terms constitute the entire agreement between the parties.
20.2 The Client confirms that it has not relied upon any statement, representation, assurance, or warranty not expressly set out herein.
21.1 Nothing in these Terms shall exclude mandatory rights which cannot lawfully be excluded under applicable law.